Information
Information
Easy-to-read information about things that matter to you - staying well and healthy, staying mobile, activities near you, looking after a loved one, finances and benefits, if you think you or someone you know is being harmed or neglected ... Read more...
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Singing is not only an enjoyable activity, it can also provide a way for people with dementia, along with their carers, to express themselves and socialise with others in a fun and supportive group. Read more...
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Authorities are warning London residents about people posing as fire safety officers to break into homes after the Grenfell Tower tragedy. Read more...
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People who can help
Whatever you want to do, concerns you have or support you need, there are a wealth of organisations and charities that can help. Have a look at what's available here. Read more...
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If you work or provide a service, paid or unpaid, in health and social care, we've got information and guidance about a number of procedures, resources and training initiatives. Read more...
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Not everyone can, or wants, to use the internet. We have a series of leaflets which cover key issues which can be printed out and given to those residents that cannot access the internet. Read more...
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Kensington and Chelsea contact details

Kensington and Chelsea contact details

KENSINGTON AND CHELSEA CONTACT DETAILS

MAIN COUNCIL SWITCHBOARD

Tel: 020 7361 3000
Fax: 020 7938 1445
Email: RBKCCustomerServices@rbkc.gov.uk
Website: http://www.rbkc.gov.uk/default.aspx

EMERGENCY / OUT-OF-HOURS TEAM 

Outside normal office hours this team deals with statutory Mental Health Assessments, other emergencies concerning vulnerable adults and elderly residents, child protection emergencies and other children and family issues.

Tel: 020 7373 2227

ADULT SOCIAL CARE TEAM
(supporting  adults under the age of 65 with physical disabilities, older people with physical disabilities or mental health problems, and their carers)

Address: The Town Hall, Hornton Street, W8 7NX
Tel (Social Services Line): 020 7361 3013
Fax: 020 7368 0228
Email: socialservices@rbkc.gov.uk

SENSORY TEAM
(supporting adults with hearing impairments, deafness or sight loss and their carers)

Address: The Town Hall, Hornton Street, London W8 7NX
Tel (voice): 020 7361 2968
Minicom: 020 7937 7232
SMS: 07980 211335
Email: sensoryteam@rbkc.gov.uk
Fax: 020 7361 214

MENTAL HEALTH ASSESSMENT AND BRIEF TREATMENT TEAM
(supporting adults under the age of 65 with mental health problems and their carers - this is a joint health and social care team)

Address: South Kensington & Chelsea Mental Health Centre, Pall Mall Centre, 150
Barlby Road, London W10 6BS
Tel: 020 8206 6969
Website: http://www.cnwl.nhs.uk/service/kensington-chelsea-assessment-brief-treatment-team/

If you would like information on carer's assessments for someone looking after a person with severe and enduring mental health problems, contact the Mental Health Carers Service:

Tel:020 7361 2811
Email: mhcarers@rbkc.gov.uk

LEARNING DISABILITY SOCIAL WORK TEAM
(supporting adults with learning disabilities and their carers - this is a joint health and social care team)

Address: 1-9 St Marks Road, London, W11 1RG
Tel: 020 7313 6880 - Main Office
Tel: 020 7313 6843 (Duty Worker)
Tel: 020 7373 2227 (Emergency Out of Hours Duty Service)
Fax: 020 7313 6805

KENSINGTON & CHELSEA MEMORY SERVICE
(supporting adults with early signs of memory problems and their carers - this is a joint health and social care team)

Address: Memory and Dementia Resource Centre, 42 Westbourne Park Road, London, W2 5PH
Tel: 0203 219 0910 / 0203 219 0913
Email: wmsreferrals.cnwl@nhs.net
Website: http://www.cnwl.nhs.uk/service/kensington-chelsea-memory-service/
Kensington and Chelsea have produced a leaflet called Living Well With Dementia

COMMUNITY INDEPENDENCE SERVICE
(supporting adults of all ages with physical health problems to work to regain their independence - this is a joint health and social care team)

Via Adult Social Care
Tel: 020 7361 3013
Email: Socialservices@rbkc.gov.uk 

OR 

Via Central London Community Health
Tel: 020 7361 2600
Email: intermediatecare@nhs.net

Kensington and Chelsea have produced a leaflet with more information on your Community Independence Team.

SAFEGUARDING ADULTS
(if you have concerns that a vulnerable adult is being subjected to abuse or neglect)

Tel: 020 7361 3013 (9am to 5pm)
Tel:  020 7373 2227 (out-of-office-hours)
Email: socialservices@rbkc.gov.uk

Kensington and Chelsea have also produced an easy-to-read leaflet on Safeguarding Adults

To tell Kensington and Chelsea about any concerns you have (known as 'raising a Safeguarding Alert') you can ring them on the above numbers or complete and send this alert form to them.

DEPRIVATION OF LIBERTY TEAM
(if you have concerns that someone is being kept in a care home or hospital against their will, and or that they lack the ability to make an informed decision about their care arrangements)

Call the main Adult Social Care number to discuss your concerns - as appropriate they will put you in touch with the Deprivation of Liberty Team for further advice:

Tel: 020 7361 3000
Fax: 020 7938 1445
Email: RBKCCustomerServices@rbkc.gov.uk
Website: http://www.rbkc.gov.uk/default.aspx

CHILDREN WITH DISABILITIES TEAM

The Town Hall, Hornton Street, W8 7NX
Tel: 020 7361 3013: Social Services Line
Fax: 020 7938 1445
Email: socialservices@rbkc.gov.uk
Website: https://www.rbkc.gov.uk/health-and-social-care/disabled-childrens-service/st-quintin-centre/disabled-childrens-team

CHILDREN AND FAMILIES

If you would like to request a children's assessment, please contact the St Quintin Centre for children and young people:
Tel: 020 8968 2570

FINANCE AND CARE CHARGES

Address: The Charging Team, Adult Social Care, Floor 4, Hammersmith Town Hall Extension, King Street, Hammersmith, London, W6 9JU
Tel: 020 7361 2917
Email: hsfateam@rbkc.gov.uk

MAKING A COMPLAINT TO YOUR COUNCIL

For complaints about Adult Social Care go to our section on Complaints and feedback to your council.

For complaints about any other service from the council go to their main complaints page. 

Other information and advice

You may find it useful to take a look at our page on Information your council keeps about you