Requesting an assessment in Kensington and Chelsea

If you would like information about an assessment either for yourself or someone you know, or a carer's assessment if you or someone you know is a carer, you can contact the relevant Kensington and Chelsea team as follows: 

MAIN COUNCIL SWITCHBOARD

Tel: 020 7361 3000
Fax: 020 7938 1445
Email: RBKCCustomerServices@rbkc.gov.uk
Website: http://www.rbkc.gov.uk/default.aspx

EMERGENCY / OUT-OF-HOURS TEAM 

Outside normal office hours this team deals with statutory Mental Health Assessments, other emergencies concerning vulnerable adults and elderly residents, child protection emergencies and other children and family issues.

Tel: 020 7373 2227

ADULT SOCIAL CARE TEAM
(supporting  adults under the age of 65 with physical disabilities, and older people with physical disabilities or mental health problems)

Address: The Town Hall, Hornton Street, W8 7NX
Tel (Social Services Line): 020 7361 3013  
Fax: 020 7368 0228
Email: socialservices@rbkc.gov.uk

SENSORY TEAM
(supporting adults with hearing impairments, deafness or sight loss)

Address: The Town Hall, Hornton Street, London W8 7NX
Tel (voice): 020 7361 2968
Minicom: 020 7937 7232
SMS: 07980 211335
Email: sensoryteam@rbkc.gov.uk
Fax: 020 7361 214

COMMUNITY MENTAL HEALTH
(supporting adults over the age of 65 with mental health problems - this is a joint health and social care team)

Address: Kensington and Chelsea Older People Community Mental Health Team,  St Charles Hospital, Nightingale Centre, Exmoor Street, North Kensington, London, W10 6DZ
Tel: 020 3317 4242
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/st-charles-hospital/kensington-and-chelsea-older-people-community-mental-health-team

(supporting adults under the age of 65 with mental health problems - this is a joint health and social care team)

Address:  North Kensington and Chelsea Community Mental Health Hub, Pall Mall Centre, 150 Barlby Road, London, W10 6BS
Tel: 020 8206 6900
Website : https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/north-kensington-and-chelsea-community-mental-health-team

Address: South Kensington and Chelsea Community Mental Health Hub,1 Nightingale Place,  London, SW10 9NG
Tel: 020 3315 3577
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/south-kensington-and-chelsea-community-mental-health-team

LEARNING DISABILITY SOCIAL WORK TEAM
(supporting adults with learning disabilities - this is a joint health and social care team)

Address: 1-9 St Marks Road, London, W11 1RG
Tel: 020 7313 6880 - Main Office
Tel: 020 7313 6843 (Duty Worker)
Tel: 020 7373 2227 (Emergency Out of Hours Duty Service)

KENSINGTON & CHELSEA MEMORY SERVICE
(supporting adults with early signs of memory problems - this is a joint health and social care team)

Address: Memory and Dementia Resource Centre, 42 Westbourne Park Road, London, W2 5PH
Tel: 020 3317 3666 
Email: wmsreferrals.cnwl@nhs.net
Website: https://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/kensington-and-chelsea-and-westminster-memory-service
Westminster Dementia Service have produced a leaflet called Living Well With Dementia in Westminster which has useful information for residents in Kensington and Chelsea as well.

COMMUNITY INDEPENDENCE SERVICES
(supporting adults of all ages with physical health problems to work to regain their independence - this is a joint health and social care team)

Via Adult Social Care
Tel: 020 7361 3013
Email: Socialservices@rbkc.gov.uk 

OR 

Via Central London Community Health
Tel: 020 7361 2600
Email: intermediatecare@nhs.net

Kensington and Chelsea have produced a leaflet with more information on your Community Independence Team.

SAFEGUARDING ADULTS
(if you have concerns that a vulnerable adult is being subjected to abuse or neglect)

Tel: 020 7361 3013 (9am to 5pm)
Tel:  020 7373 2227 (out-of-office-hours)
Email: socialservices@rbkc.gov.uk

Kensington and Chelsea have also produced an easy-to-read leaflet on Safeguarding Adults

To tell Kensington and Chelsea about any concerns you have (known as 'raising a Safeguarding Alert') you can ring them on the above numbers or complete and send this alert form to them.

DEPRIVATION OF LIBERTY TEAM
(if you have concerns that someone is being kept in a care home or hospital against their will, and or that they lack the ability to make an informed decision about their care arrangements)

Call the main Adult Social Care number to discuss your concerns - as appropriate they will put you in touch with the Deprivation of Liberty Team for further advice:

Address: The Town Hall, Hornton Street, W8 7NX
Tel (Social Services Line): 020 7361 3013
Fax: 020 7938 1445
Email: socialservices@rbkc.gov.uk

CHILDREN WITH DISABILITIES TEAM

The Town Hall, Hornton Street, W8 7NX
Tel: 020 7361 3013: Social Services Line
Fax: 020 7938 1445
Email: socialservices@rbkc.gov.uk
Website: https://www.rbkc.gov.uk/kb5/rbkc/fis/localoffer.page?localofferchannel=0

FINANCE AND CARE CHARGES

Address: The Charging Team, Adult Social Care, Floor 4, Hammersmith Town Hall Extension, King Street, Hammersmith, London, W6 9JU
Tel: 020 7361 2917
Email: hsfateam@rbkc.gov.uk

MAKING A COMPLAINT TO YOUR COUNCIL

Go to our Complaints And Feedback To Your Council page.