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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

Please click here for information and advice about the current COVID-19 outbreak and how to get help from your council, as well as other sources of information and support. You can also offer to volunteer.

Coronavirus (COVID-19) information

This page gives useful contacts and links to help and advice during the current Corvid-19 outbreak.

Important advice

The latest Government advice is as follows:

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least 2 metres apart - or 1 metre with a face covering or other precautions

You can help keep the virus under control by downloading the NHS contact tracing app. It’s the fastest way of knowing when you’re at risk of Coronavirus.

Guidance and Support from central government:

England is in a second national lockdown, from Thursday 5 November until Wednesday 2 December

You should only leave your home for a limited set of reasons. These include:

  • for education
  • for work, if you cannot work from home
  • for exercise and recreation outdoors, with your household, support bubble or on your own with one person from another household
  • for all medical reasons, appointments or to escape injury or harm
  • to shop for food and essentials
  • to provide care for vulnerable people, or as a volunteer

Here is Information on the national restrictions, including what they mean for working from home and business closures, why they are being introduced and the financial support available.

From Wednesday 2 December,  all of London will come out of lockdown into Tier 2 (High Alert) restrictions 

In summary:

  • you must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting, whether at home or in a public place
  • you must not socialise in a group of more than six people outside, including in a garden or a public space – this is called the ‘rule of six’
  • businesses and venues can continue to operate, in a COVID-Secure manner, other than those which remain closed by law, such as nightclubs
  • pubs and bars will stay closed, unless operating as restaurants. Hospitality venues can only serve alcohol with substantial meals and close by 11pm.

Advice from your borough

Accessible Advice 

British Sign Language logo      Signhealth a leading Deaf charity, has translated this information into BSL from Public Health England and the Department of Health and Social Care.
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Mencap has information which will help people with learning disabilities to understand more about the Coronavirus (COVID-19)

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Getting Help from your borough, and volunteering:

If you are concerned about  yourself or someone you know, please contact Adult Social Care on 020 7361 3013 or email socialservices@rbkc.gov.uk

If you want to volunteer please visit https://www.voluntarywork.org.uk/ and register your interest.

Pandemic Support for vulnerable residents

There is a lot of support available from different local groups in Kensington and Chelsea. 

If this is not what you are looking for you can call Customer Services on 020 7361 3000. Customer Services is open 8.30am to 5.30pm, Monday to Friday on 020 7361 3000. Out of hours you can call 020 7361 3002.

If you need help or you know of anyone who needs help as a result of COVID-19, please email westminsterconnects@westminster.gov.uk

If you are concerned about an adult who you think requires social care and support or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email adultsocialcare@westminster.gov.uk

If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email AccesstoChildrensServices@westminster.gov.uk

If you want to volunteer please visit https://www.westminster.gov.uk/coronavirus-how-you-can-help and register with us.

If you are concerned about yourself or someone you know, please contact adult health and care on 020 8753 4198 or 020 8753 6682 or email h&fadvice.care@lbhf.gov.uk

And for any safeguarding concerns, contact SafeguardingAdults@lbhf.gov.uk

Conversations matters is a telephone support service for older and disabled adults as well as for unpaid carers. 

If you want to volunteer please visit H&F Community Aid Network to register your interest.

Help and ideas whilst social distancing or in self-isolation

These pages offer support and resources to utilise the time for residents who will be experiencing extended periods of social distancing and isolation.

How to protect yourself

The latest information and advice from the NHS website: