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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

Please click here for information and advice about the current COVID-19 outbreak and how to get help from your council, as well as other sources of information and support. You can also offer to volunteer.

Coronavirus (COVID-19) information

This page gives useful contacts and links to help and advice during the current Corvid-19 outbreak.

Important advice

The latest Government advice is as follows:

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least 2 metres apart - or 1 metre with a face covering or other precautions

You can help keep the virus under control by downloading the NHS contact tracing app. It’s the fastest way of knowing when you’re at risk of Coronavirus.

Guidance and Support from central government:

England is currently in National Lockdown (Stay at Home)

There will be a very firm “stay at home” message similar to the March lockdown - and effective immediately.

You may leave home for one of these five specific "reasonable excuses":

  • To go to work or volunteer if it’s impossible to do so from home, e.g. a construction or critical worker who can’t work from home.
  • To shop for necessities including food and medicine.
  • To exercise, which can be with your household or up to one other person from outside your household or bubble. The exercise should ideally be limited to once per day. Guidance is that people should try to do this locally.
  • To provide care or help to a vulnerable person. This includes buying food or medicine for a disabled person or someone self-isolating.
  • To attend medical appointments or seek medical care or fleeing the threat of harm or violence.

Advice from your borough

Vaccination Information

The UK has launched its biggest mass-vaccination programme, aimed at protecting tens of millions of people from Covid-19 within months. The Government hope to end the third national lockdown by protecting the most vulnerable groups by spring.

The links below have information about Coronavirus vaccinations in your borough:

If you are aged 50+, Age UK is offering free taxi transport to and from Covid-10 Vaccination appointment within Kensington and Chelsea, Hammersmith and Fulham, Westminister

Community Testing

Testing is the most effective way to control the spread of coronavirus.  Go to your borough's Community Testing page(s) for more information on how and where you can get a test.

If you are a carer, who is directly employed by an individual who has Direct Payments to provide care and support to enable them to live as independently as possible, you are eligible to access the new PCR Testing for Personal Assistants programme.

Accessible Advice 

British Sign Language logo      Signhealth a leading Deaf charity, has translated Coronavirus information from Public Health England and the Department of Health and Social Care into BSL.
Easy read logo

Mencap has information which will help people with learning disabilities to understand more about the Coronavirus (COVID-19), testing and vaccinations

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Getting Help from your borough, and volunteering:

If you are concerned about  yourself or someone you know, please contact Adult Social Care on 020 7361 3013 or email

If you want to volunteer please visit and register your interest.

Pandemic Support for vulnerable residents

There is a lot of support available from different local groups in Kensington and Chelsea. 

If this is not what you are looking for you can call Customer Services on 020 7361 3000. Customer Services is open 8.30am to 5.30pm, Monday to Friday on 020 7361 3000. Out of hours you can call 020 7361 3002.

If you need help or you know of anyone who needs help as a result of COVID-19, please email

If you are concerned about an adult who you think requires social care and support or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email

If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email

If you want to volunteer please visit and register with us.

If you are concerned about yourself or someone you know, please contact adult health and care on 020 8753 4198 or 020 8753 6682 or email h&

And for any safeguarding concerns, contact

Conversations matters is a telephone support service for older and disabled adults as well as for unpaid carers. 

If you want to volunteer please visit H&F Community Aid Network to register your interest.

Help and ideas whilst social distancing or in self-isolation

These pages offer support and resources to utilise the time for residents who will be experiencing extended periods of social distancing and isolation.

Direct Payment information

These pages offer information and advice on employing Personal Assistants during this pandemic, vaccination programme information for carers and the new PCR Testing for Personal Assistants.

How to protect yourself

The latest information and advice from the NHS website: