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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

Please click here for information and advice about the current COVID-19 outbreak and how to get help from your council, as well as other sources of information and support. You can also offer to volunteer.

Coronavirus (COVID-19) information

This page gives useful contacts and links to help and advice during the current Corvid-19 outbreak.

Important advice

The latest Government advice is as follows:

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Self-isolate if you or anyone in your household has symptoms.

You can read more about what you can and cannot do (GOV.UK), or for more information go to Coronavirus (COVID-19): what you need to do (GOV.UK),

Advice from your borough


The month-long Muslim festival of Ramadan has started, and social distancing means that normal practices such as meeting for prayer and breaking fasts as a community will not be possible. Staying at home during Ramadan is a key message from health experts and Muslim leaders as communities across England prepare to celebrate the holy month. 

If you observe Ramadan, there is Coronavirus guidance on Ramadan from your borough:

NHS Celebrate Eid at Home image

Eid Mubarak to everyone who are celebrating this weekend.  

The Muslim Council of Britain (MCB) has advice and support for celebrating Eid al-Fitr safely and have a handy infographic.


Accessible Advice 

Easy read button      Signhealth a leading Deaf charity, has translated this information into BSL from Public Health England and the Department of Health and Social Care.
Easy read button

Mencap has information which will help people with learning disabilities to understand more about the Coronavirus (COVID-19)

Getting Help from your borough, and volunteering:

If you are concerned about  yourself or someone you know, please contact Adult Social Care on 020 7361 3013 or email

If you want to volunteer please visit and register your interest.

The COVID-19 Hub

The COVID-19 Hub has been set-up to co-ordinate the support being offered by the Council and by Kensington and Chelsea's voluntary organisations during the Coronavirus pandemic for vulnerable residents.

The hub is part of the Government’s Local Support Scheme to support the 1.5 million people identified by the NHS nationally as being “clinically vulnerable”, those at highest risk of severe illness from Coronavirus and for whom self-isolation is most critical.

If you believe you fall into this category and haven’t received a letter confirming this, or if you have received a letter but want to ensure you are registered for the support that is being offered please register yourself via the online form on the GOV.UK website.

If you need help or you know of anyone who needs help as a result of COVID-19, please email

If you are concerned about an adult who you think requires social care and support or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email

If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email

If you want to volunteer please visit and register with us.

If you are concerned about yourself or someone you know, please contact adult health and care on 020 8753 4198 or 020 8753 6682 or email h&

And for any safeguarding concerns, contact

If you want to volunteer please visit H&F Community Aid Network to register your interest.

Help and ideas whilst social distancing or in self-isolation

These pages offer support and resources to utilise the time for residents who will be experiencing extended periods of social distancing and isolation.

How to protect yourself

If neither you nor anyone in your household has symptoms, you are advised to: 

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with people who have symptoms of Coronavirus
  • Only travel on public transport if you need to
  • Work from home, where you can
  • Meeting one person outside of your household is permitted outdoors, if social distancing is strictly observed
  • Maintain social distancing of 2m between you and other people
  • Whilst outside your home, wearing a face covering is advised if social distancing is difficult because you're in an enclosed area with people you do not know,  
  • Use phone, online services, or apps to contact your GP surgery or other NHS services

Do not touch your eyes, nose or mouth if your hands are not clean.

Do not have visitors to your home, including friends and family.

This advice is particularly important for anyone aged over 70, pregnant and/or with underlying health conditions 

This is the best way to slow the spread of almost any germs, including Coronavirus.

You can find the latest information and advice from the NHS website.