Help whilst social distancing or in self-isolation
We know that the coronavirus outbreak is of deep concern to all residents. We are working hard with our partners and the local community to coordinate the response. We have contingency plans in place to keep essential services running – that means looking after the elderly, the vulnerable, children, as well as delivering our street services such as emptying bins
We will be updating this information regularly.
In Kensington and Chelsea:
If you are concerned about yourself or someone you know, please contact Adult Social Care on 020 7361 3013 or email us at firstname.lastname@example.org
If you want to volunteer please visit https://www.voluntarywork.org.uk/ and register your interest.
If you need help or you know of anyone who needs help as a result of COVID-19, please email email@example.com
If you are concerned about an adult who you think requires social care and support or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email firstname.lastname@example.org
If you want to volunteer please visit https://www.westminster.gov.uk/coronavirus-how-you-can-help and register with us.
Age UK Westminster
020 3004 5610
Social isolation/emotional wellbeing support, financial support/guidance
Information and Advice Support (0203 004 5619) 10am -4pm
A telephone Befriending Service / Social Connection.
Royal National Institute of Blind People (RNIB)
0303 123 9999 8am-8pm weekdays and 9am-5pm Saturdays
Helpline including advice on social distancing and support for accessing shopping and local support
Citizens Advice Westminster
Tel: 0300 330 1191
Financial support and guidance/multilingual support providing information and advice and signpost clients where possible over the phone and on email.
Citizens Advice Kensington and Chelsea
Tel 0300 330 1174 or email email@example.com
Advice and support by phone or email. Adviceline : between 10am and 12 noon Monday, Tuesday, Wednesday and Friday
Paddington Development Trust
Tel: 020 8092 4466 or email firstname.lastname@example.org
Food provision / distribution, social isolation/emotional wellbeing support/ telephone befriending, financial support/guidance, multilingual support
Support for hard to reach residents and support for small businesses.
The Mosaic Community Trust
Tel : 0207 289 1170
Phone based support for BME women in North Westminster to identify symptoms of Covid-19 and understand the guidance. Physical support to carry out tasks and access services.
BME Health Forum
Multilingual support, emotional wellbeing support
Deliver emotional wellbeing support in Farsi, Arabic, Bengali/Sylheti, Spanish, Somali through a telephone service. Able to offer Kurdish, Amharic, French and Tigrinya if needed. Non-English speakers in Westminster
We know that for many people the current situation with Coronavirus may result in feelings of anxiety, loneliness or depression.
Not all support services are open currently and we would strongly advise against going to A&E, but if you need help as are experiencing a mental health crisis, and need support or someone to talk to, please call your GP or you can contact:
- The Samaritans –Tel: 0330 094 5717 or free phone 116 123 – open 24 hours a day, 7 days a week
- The CNWL NHS Trust’s Single Point of Access Crisis Line: Tel: 0800 0234 650 – open 24 hours a day, 7 days a week
- CNWL Talking Therapies Service : Tel: 030 3333 0000 (Westminster) , 0203 317 4200 (K&C)
- The Listening Place – Tel: 020 3906 7676 – open from 9am to 9pm 7-days a week - see their website
- Reach Out services are available to adults over 18 living in Westminster and people registered with a GP in the area.
- Third Age Counselling - Tel 07913 610 734 - telephone counselling for people 50+
- Abbey Centre telephone wellbeing for BME residents - Emotional support, advocacy and signposting with trained wellbeing bilingual session workers supporting in Arabic, Bengali, Spanish and English. Tel: 07701 351 224 , email: email@example.com
- London Chinese Community Centre - Cantonese / Mandarin speaking phone consultations. tel 07464-890902 for an appointment, M-F 9am-5pm.
If you feel that you are in crisis, please dial 999.
Online sources to help maintain mental well-being:
- Our 10 top tips for good mental health page
- World Health Organisation Mental Health and Psychosocial Considerations
- MIND UK - Coronavirus and your wellbeing
- Happiful - 8 Ways to Help Yourself and Others
- BBC Coronavirus: How to protect your mental health
- Good Thinking - How to manage your mental health
The Help Hub
The Help Hub is an online therapy service offering free 20-minute sessions aimed at people who are self-isolating or struggling, with therapists across the UK.
If you are an older person, these schemes allow you to stay in touch over the phone, either through regular one-to-one chats, or as part of conversation groups.
- Age UK's Call in Time telephone befriending service includes weekly Friendship Calls, and Good Day Calls which can take place several times per week.
- The Silver Line Telephone Friend service for older people connects you with someone to have a weekly chat to in the comfort of your own home.
- The Silver Line Circles connects you to a group where people with shared interests can discuss topics that interest them.
Both services can be accessed on: 0800 4 70 80 90.
- The Community Champions phone call service connects you with their volunteers in your area to have a chat to or provide help. Contact Community Champions for your borough on 020 7641 4834 or email firstname.lastname@example.org. Contact details for individual teams (by wards) are listed here
- The Pepper Pot Centre in North Kensington can provide a telephone befriending service to older people to check if they are well and to help with any problems. Call 020 8968 6940 or email: email@example.com.
- Imperial College Community Engagement's phone/video call befriending scheme is for those who are isolated for weekly social calls, share stories, get tech advice and just good company. Email firstname.lastname@example.org or call 07566 950 968.
Be On Hand provides a befriending scheme and can help with minor errands. Call 0203 488 2912
Computers, smartphones, tablets, and the internet are everywhere in modern life, and being able to access them can make many things so much easier, especially in this Coronavirus pandemic. There is plenty of help and support out there to get people of all backgrounds and ages online and comfortable with the internet.
There are courses, skills training or guides available on our Computer Skills page
And if you need technical support for tasks or queries not covered in those, you can ask the following organisations:
The Abbey Centre - offers IT support remotely. Volunteers can help solve your IT problems on all your digital devices – computers, phones or tablets. For more information or to sign up for support, contact Caz on email@example.com or 07818 202 935
Grand Junction - offer FREE technical support to get you feeling confident about using IT to connect with your loved ones. Whether you need help to set up a Zoom account, want to write and receive emails on your smartphone, require support to install WhatsApp, or have a different technical issue. Contact Sara Peskett on firstname.lastname@example.org or call 07518 710209, and let them know what support you require.
Imperial College Befriending and Tech Support Service: The College is running a phone befriending/tech support scheme for older residents in the area. If you would like to be matched with an Imperial befriender/Tech support volunteer, please complete the online registration form or contact Keisha on email@example.com or her directly 07708 326 342. More information can be found here.
Mutual Aid Groups
COVID-19 (coronavirus) mutual aid and community volunteer groups are self-organised groups that support and help people in their communities. Members of these groups are volunteers that can provide help such as buying essential items, posting mail, dog walking and providing support over the phone.
Please note these groups are not set up or managed by the council or partner organisations.
For latest information and to find a local group to you, visit: www.covidmutualaid.org/local-groups/
Food & Provisions
- The Pepper Pot Centre in North Kensington - Provide a meals on wheels service to their membership of older people from their base in North Kensington but have spare capacity to provide this for non-members. Call 020 8968 6940 or email: firstname.lastname@example.org more information.
- Age UK H&F Shopping Service– Book their shopping service by calling 020 7386 9085
- London Dairies - Offers free next day home deliveries within London postcodes supplying your basic dairy needs and now offers this with their small fruit & veg box Call 020 8440 0619 or email email@example.com
- Supermarkets - Most supermarkets and grocery stores are experiencing problems with over-buying by customers. Many are now prioritising delivery services to older and vulnerable people, people with disabilities and carers. They are also offering a ‘first hour’ for these priority groups after opening. Please check with your local supermarket for exact times of opening and delivery.
Morrisons Shopping Service for the Elderly
Morrisons has a phone shopping service for older vulnerable people who can't go to the shops or have never used online shopping before. Choose from a menu of 47 items and items will be delivered to the door by an employee. Customers will need a bank card or mobile phone to pay and can use chip and pin or contactless.
Morrisons Shopping Service Phone number: 0345 611 6111 select option 5
- Westminster Connect volunteers are carrying out shopping on behalf of residents
- Volunteers from Lords Cricket Club are running a shopping support to vulnerable people. Call 0207 616 8571 or 07824 599 008
Kensington and Chelsea has a directory of local businesses who can provide essentials or food for collection or delivery.