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A new type of bank account / courier scam


A new type of bank account / courier scam

A new type of bank account / courier scam - alert

Please be aware of a new type of fraud which has been identified, in which criminals are stealing money from people, and / or tricking them to allow access to their bank accounts.

The National Fraud Intelligence Bureau have been notified of fraud orchestrated by individuals posing as police or bank staff, who contact victims by phone, advising them that their account has been compromised, that their accounts have been fraudulently accessed, or that the bank has increased their security arrangements. 

Victims are then instructed to contact a false helpline or to redial a legitimate number, with the current line kept open.

The victim is then instructed to attend their bank and withdraw money (typically ranging into several thousands) or make cards and pin numbers available, with both subsequently collected from home by a bogus courier.

Reporting trends received over the last 6 months suggest this scam is happening regularly on a national scale. Persons targeted are typically elderly / retired and may therefore be more vulnerable to the scam.

What to do

  • Should you receive a call of this type, do not disclose any personal or billing information.
  • If you receive such a call and if you want to contact your bank, use an independently sourced telephone number and call from another line e.g. mobile phone.
  • If you have handed over any details to the fraudster/s, call your bank and cancel your cards immediately.
  • Should bank staff encounter a customer suspected to be requesting a withdrawal under these circumstances, they are advised to ask for the reason/s for this, recording as much information as possible. Staff are then advised to contact police, advising the customer of doing so immediately.
  • If you have been affected by this, or any other scam, report it to Action Fraud by calling 0300 123 2040, or visiting www.actionfraud.police.uk

You may also find it useful to look at the following pages on People First:-