If you do not want to discuss your concerns with the staff or their manager, or if you have tried this and are still unhappy, please speak to the PALS team.  

The PALS team are here for you—providing confidential advice, information and support for patients, relatives and carers. PALS are available to assist with concerns and liaise with staff on your behalf, ensuring you receive an appropriate response.

The PALS team can:

• Actively listen and respond to concerns, suggestions or queries to help make your experience as easy as possible
• Help to resolve any problems quickly on your behalf by liaising with hospital staff
• Provide information on NHS services
• Offer advice on the complaints service and provide information on how to seek independent advice if you wish to make a complaint
• Support you through an anxious time as a patient, relative, friend or visitor
• Feed back your views to the Chief Executive and Trust Board
• Help the organisation learn from your experiences and comments

They can:

• Arrange for you to meet members of staff responsible for your care
• Accompany you to consultations and meetings to give you support
• Liaise with other organisations on your behalf 
• Put you in touch with other support services

They also have this information available in easy-read format with photos:

Providing feedback (easy-read)