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IMPORTANT NOTICE: Information on this website is subject to change at short notice due to the current Covid-19 pandemic.

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The Local Government Ombudsman

The Local Government Ombudsman (LGO) can consider complaints about councils and all types of care service for adults in England.They can look at complaints about:

  • care arranged direct with a care provider by:
    • someone paying with their own or family money
    • someone using money provided by a council
  • care provided by a council.

In most cases they will only consider a complaint once the council or care provider has been given a reasonable opportunity to deal with the situation. Have a look at our section on Complaints and feedback to your council for more information.

The LGO provides a free service. Their job is to investigate complaints in a fair and independent way. They do not take sides and do not champion complaints.

Go to their website to find out more.